Shipping
Our trusted logistics partner for national and international shipping is Austrian Post AG.
Austria Post Standard, 3-5 working days: 6€
Germany Post Standard, 2-8 working days: €12.00
Rest of Europe Post Standard, 2-8 working days: on request
For orders shipped outside the EU, import taxes, customs duties and costs may be charged by the destination country. Import duties and taxes are levied by the respective import customs office and are borne by the recipient. These depend on the import regulations of the recipient country. For more information, ask your local customs office.
We ship the goods from Tuesday to Saturday, excluding public holidays. Usually, orders received before 12:00 are shipped the same day, but no later than the next working day.
Within Austria the delivery time is usually 1-3 days and to Germany 2-5 days.
We offer free standard delivery in Austria & Germany for orders over €200.00.
Deliveries ordered by us are insured against theft and accidental damage. The insurance expires as soon as the delivery is received.
We reserve the right to send partial deliveries in special cases. The shipping costs are only charged once.
We ship the goods within the European Union.
Sales and delivery to other countries are only possible after consultation before ordering. We ask that you contact our customer service in advance by email to:
If no one is found, the delivery person we commission will make a second delivery attempt on the next working day and, in exceptional cases, a third delivery attempt. If necessary, the shipment will be left with the delivery person for a few days for you to pick up. You will be notified of this.
If delivery or handover of the goods to you is not possible for reasons for which you are responsible (e.g. because you are not found in person twice at the delivery address provided by him during normal delivery times or because you do not collect the goods from the delivery person despite notification) , you must bear the additional costs incurred, in particular the costs of returning the goods to ElisabethviennaStudio.