Shipping policy

GENERAL INFORMATION

We currently deliver to the following countries:

Europe: all countries in the European Union (EU)
America: United States (USA)

All deliveries are sent from our warehouse in Vienna, Austria.
We ship all packages within the European Union through the Austrian POST. International shipments to the United States are carried out by Fedex.

COSTS

Shipping costs per region

Austria: Free standard shipping free standard shipping for orders over €200 - otherwise €6.00
Germany: Free standard shipping for orders over €200 - otherwise €12.00
European Union: Free standard shipping for orders over 300€ - otherwise €25.00*
USA: Free standard shipping für alle Bestellungen über 400€ - sonst 50,00€*

*or equivalent local currency

The applicable shipping charges are determined at checkout based on the item price, discounts or promotional codes before you submit your order.

DELIVERY TIME

We aim to dispatch all orders within one working day. During busier periods it may take up to three days. The delivery times shown below are in addition to this time. Orders will only be shipped after payment confirmation.

Delivery time per region:

Germany & Austria: 2-3 days (Mon-Fri)

EU: 5-6 days (Mon-Fri)

International: 3-14 days (Mon-Fri)

Delivery times are only indicative (for standard shipping). Deliveries to remote destinations cannot always be guaranteed within the specified timeframe.

TRACKING

We use tracked shipping methods so you can check the status of your package.

As soon as your package has left our warehouse, you will receive your order's tracking number along with the delivery confirmation by email.

This way you can check the status of your delivery online.

DUTIES & TAXES

VAT is charged for all orders shipped within the EU. Prices displayed on the website include VAT.

All orders outside the EU are charged excluding VAT.

For deliveries outside the European Union, local customs duties and taxes as well as costs for transmitting money through credit institutions (e.g. transfer or exchange rate fees) may apply.

These possible additional charges are borne by the buyer. For further information or questions, please contact your local credit institution or customs office.

Unfortunately, we have only limited control over these charges and cannot tell you what the costs would be, as customs policies and import duties vary from country to country.

The customer assumes full liability for all postal charges, return recipient costs, customs costs and handling fees if they refuse to accept a package due to import duties or taxes.

If you cannot find your desired destination country in our overview, please send us a request to service@elisabethviennastudio.com and we will try to arrange an individual delivery.

PAYMENT OPTIONS

Credit Cards

Paypal

RETURN POLICY

The products can be returned within 14 days of receipt. The goods must be in perfect condition and undamaged, including hangtags and labels. Please always put the delivery note in the package when returning an item. We would like to point out at this point that we do not accept unpaid returns outside the EU and they are automatically returned to the sender. Returns are always at your own expense, please always use the following address:

ELISABETHVIENNA Store

Wollzeile 23

1010 Wien

Austria

Important note:: Non-EU customers must ensure that information for customs is filled out correctly and that the package is clearly marked on the outside as "returned goods" (your carrier will provide you with a label for customs). Also add a printed copy of the invoice outside the packaging (ideally with a transparent cover that can be opened by customs). Contact us if you need help finding your invoice.

We would like to ask you to handle the products responsibly and to return them to us carefully and considerately, even if you return them. If the goods are stained or otherwise damaged when returned, we unfortunately cannot accept them and must send them back..

CUSTOMER SERVICE
If you have any further questions, please contact us at service@elisabethviennastudio.com from Tuesday to Friday, 11:00 a.m. to 2:00 p.m.